PRIVACY POLICY
General GENETIC LABS AUSTRALIA ABN 72 661 165 840 and its related entities (referred to in this document as ‘we’, ‘us’ or ‘our’) operate the www.geneticlabsaustralia.com website ('Site').
We are committed to protecting the Personal Information we collect from you when you use our Site. The Privacy Act 1988 (Cth) (‘Privacy Act’), and the Australian Privacy Principles (‘APP’) govern the way in which we manage your Personal Information. This Policy sets out how we collect, use, disclose, and otherwise manage Personal Information about you.
We will not share or use your Personal Information, except as described in this Policy or unless you have otherwise provided us with your consent to do so.
Collection and Notice
Types of Information Collected We may collect and hold Personal Information about you, namely, information that can identify you and is relevant to providing you with the services you are seeking. This can include:
- Your name
- Contact details (including address, email address, phone number)
- Information about how you use our products and services.
We never hold your financial information (such as credit card or bank account numbers).
This is not exhaustive. Occasionally, we may need additional information about you to deliver our products or services.
If you provide us with Personal Information about other individuals, we rely on you to inform them of this action and of this policy.
Purpose of Collection The type of Personal Information we gather depends on your interaction with us. We usually collect it for:
- Delivering products to you or someone you know;
- Issuing tax invoices;
- Providing you with information about other services from us or affiliated organisations;
- Streamlining our internal operations, which includes meeting legal requirements;
- Enhancing our services based on customer feedback.
Method of Collection We typically gather Personal Information directly from you using standard forms (such as agreements, queries, Site submissions, or emails). However, in certain situations, we might collect information from:
- Third parties like our affiliated entities, partners, or your representatives;
- Public sources;
- Records of your service usage;
- Third parties listed in the 'Use and Disclosure' section.
If information is gathered indirectly, we'll notify you accordingly.
Withholding or giving inaccurate Personal Information might prevent us from offering our products or services effectively.
Internet Users If you visit our Site, we may record your IP address and domain name. We use cookies to enhance your browsing experience and maintain a record of your visits. Additionally, we might link to other sites; their privacy practices are beyond our purview. We also utilise Google Analytics, which sends website traffic data to Google servers in the U.S. Google Analytics' data processing methods can be found in Google's Privacy Policy. Options to opt out of Google Analytics are also available.
Social Media and External Links Connecting with us through platforms like TikTok, LinkedIn, or Instagram might expose your information publicly. Ensure you are familiar with their privacy policies. External links on our site also have their own privacy policies; we recommend reviewing them before sharing your Personal Information.
Use and Disclosure Your Personal Information is mainly used for the purposes it was collected. We may occasionally share it with:
- Third-party product or service providers aiding our operations;
- Affiliated entities for marketing purposes;
- Potential purchasers if our business assets are being sold;
- Government agencies, if legally required.
It's unlikely we'll disclose your information overseas unless legally permitted.
Disclosure to Overseas Recipients Although rare, we might share your data with overseas entities like:
- E-commerce platforms such as Shopify;
- Payment platforms like Stripe and PayPal;
- Marketing tools such as Klaviyo, SMS, and Google Analytics;
- Delivery services like StarShippit and Australia Post.
Direct Marketing We, our affiliates, or business partners might use your information to market products, services, or offers we believe you'd find interesting. This could be done via various methods like email, SMS/MMS, or social media. You can opt out of these at any time.
How We Secure Your Personal Information Your Personal Information's security is of utmost importance to us.
Overseas Transfer of Personal Information
The Personal Information we collect may be:
- Transferred to and stored at a destination outside of Australia.
- Processed by staff operating outside of Australia, affiliated either with us or one of our partners.
We commit to taking all reasonable measures to ensure these overseas entities handle your Personal Information in accordance with the Act and the APPs. When you provide your Personal Information or allow us to collect it, you explicitly consent to its disclosure to specific overseas recipients, particularly detailed under the section 'Shopify Data Storage'. If you have reservations about your Personal Information being disclosed overseas, please contact us prior to sharing your information.
E-commerce Transaction Security
To ensure the security of your transactions, we utilise SSL encryption when you place an order or access your account. SSL is among the most secure encryption technologies available.
Data Retention
If your Personal Information is no longer needed, we will securely destroy or de-identify it, unless we are legally obliged or ordered by a court to retain it.
Shopify Data Storage
Our website is hosted on Shopify Inc. They provide the online e-commerce platform that enables us to sell our products and services. Your data is stored through Shopify's databases and application.
Shopify, a Canadian company, collects, uses, and processes your information in line with their privacy policies. Though Shopify may send your Personal Information to various locations, including the US, it is subject to the laws of the countries they operate in. For more details on how Shopify manages your data, especially bank or credit card details, please contact Shopify directly or review their privacy policy.
Policies for Minors
Our services are not intended for anyone under 18. We don't knowingly collect data from minors. Should you become aware of any minor providing us with personal information, please contact us. If informed, we will take steps to eliminate such data from our system.
Handling Data from International Visitors
Though an Australian company, we might share your data with overseas recipients. If you access our site from outside Australia, please understand your data will be processed and stored here, where privacy laws might differ from your home jurisdiction.
Data Breach Notification
We prioritise the protection of your Personal Information. In the event of a data breach, we will notify affected parties. Significant breaches may also be reported to the Australian Information Commissioner.
Accessing and Correcting Your Personal Information
You can request access to or correction of your data held by Shopify. We strive for accuracy and will take reasonable steps to ensure our records are updated. If access is declined, we will provide a written reason. Contact us for any information or corrections.
Transfer of Personal Information
For those outside Australia, be aware that your data will be processed and stored in Australia according to this privacy policy.
Complaints Procedure
For any privacy complaints, please contact us directly. Unresolved issues can be directed to the Office of the Australian Information Commissioner or the equivalent entity in your jurisdiction.
Changes to Our Privacy and Information Handling Practices
We may update this privacy policy. Regularly review our policy on our site for changes.
Additional Privacy Information
For more about privacy, visit the website of the Australian Information Commissioner at www.oaic.gov.au.
Contact Us
- Address: Genetic Labs Australia, 2/11 Creswell Rd Largs North SA 5016, Australia
- Email: sales@geneticlabsaustralia.com
For any questions or support, our team is available 24/7.
