Frequently Asked Questions

Genetic Labs Australia

Delve in to understand more about the unique benefits, ingredients, and best practices of our anti-ageing supplements. If you don't find the answers you're seeking, please don't hesitate to reach out. Your journey to ageless vitality starts here.



How do I take NMN supplements?

  • Take 2 tablets daily for optimum results. Take NMN on an empty stomach.

What's the recommended daily dosage of NMN?

  • The dosage is 500mg which is written on the front of the bottle. The serving size is 500mg or 2 capsules of 250mg. Take 2 capsules (500mg) per day on an empty stomach for best results.

Why Choose NMN Over NAD+ for Supplementation?

  • Opting for NMN (Nicotinamide Mononucleotide) supplements offers several advantages over direct NAD+ (Nicotinamide Adenine Dinucleotide) intake. Primarily, NMN serves as a direct precursor to NAD+, which means it is naturally converted into NAD+ in the body. This process enhances its bioavailability, allowing for more efficient absorption and utilisation compared to NAD+ supplements or infusions.

    Furthermore, NMN boasts superior stability, making it a more reliable and effective choice for supplementation. Beyond its role in boosting NAD+ levels, NMN has been linked to a range of health benefits. Notably, it has shown promise in enhancing insulin activity and production, thereby potentially improving insulin resistance. This combination of higher bioavailability, stability, and additional health benefits positions NMN as the preferred supplement choice for many seeking to support their overall well-being.

When do I take Berberine supplements?

  • Take 2 Berberine capsules daily. Take them 30 minutes before eating either before breakfast or lunch.

What's the recommended daily dosage of Berberine?

  • The recommended serving size for Berberine is 1000mg which is written on the front of the bottle. This serving size is 2 capsules, each containing 500mg of Berberine.

What effects will I gain from taking Berberine supplements?

  • Berberine has been found to support healthy blood sugar levels, cardiovascular health, and weight management. It also has potent antioxidant properties, which help protect against cellular damage and ageing. Furthermore, Berberine has been shown to promote healthy liver function, improve cognitive function, and support healthy immune function. It's a powerful antioxidant to add to your healthy lifestyle.

I purchased the Longevity Pack, when do I take all the supplements?

  • Take 2 Berberine, 2 NMN capsules, 2 NAC + Glycine and 2 Urolithin A daily. Take them 30 minutes before eating either before breakfast or lunch.  It's best to take them 30 minutes before, or two hours after, eating to avoid competing with protein for absorption.
What is NMN?
  • NMN stands for nicotinamide mononucleotide, which is a molecule that occurs naturally in the body and has been linked to various health benefits such as increased energy metabolism, anti-ageing effects, and improved cardiovascular health.

What are the benefits of taking NMN supplements?

  • NMN supplement can help support healthy ageing and improve overall health by increasing energy metabolism, supporting cardiovascular health, and potentially reducing oxidative stress.

What will I feel from taking NMN supplements?

  • NMN has promising effects on cellular health and longevity. Some experience a boost in your metabolism, enhanced energy production, and anti-ageing benefits with consistent use of NMN. Studies have indicated that NMN also improves muscle function, increases endurance, and enhances muscle recovery. Our happy customers have reported seeing a change in their energy levels and strength while others have noticed a change in their body aches and pains lessening.

When's the best time to take NAC and NMN?

  • It's recommended to take 2 capsules daily before eating to complement a healthy diet and exercise. It's best to take it 30 minutes before, or two hours after, eating to avoid competing with protein for absorption. You can take both NAC and NMN together.
Is NMN safe to take?
  • NMN is safe to take as a supplement and has been studied in clinical trials. If you have any health concerns, always consult with a healthcare professional before taking any new supplement to make sure it's safe and appropriate for you.
Can NMN supplements interact with any medications I'm currently taking?
  • If you're taking medication or have a health condition, it's always best to consult with a healthcare professional before taking NMN or any other supplement.
Are there any side effects associated with taking NMN supplements?
  • There have been no negative reported side effects with taking NMN supplements daily. Only anti-ageing benefits.
How long does it take to see the benefits of NMN supplements?
  • The time it takes to see the benefits of NMN supplements may vary depending on the individual. Some people may see benefits within a few weeks, while others may take a few months of consistent use.
Is NMN the same as NAD+?
  • NMN is a precursor to NAD+ in the body, meaning that it is converted into NAD+ once it is ingested. NAD+ is a molecule that plays a key role in energy metabolism and also has anti-ageing effects.
Can NMN supplements be taken by individuals of all ages?
  • NMN supplements may be suitable for individuals of all ages. Most of our customers start supplementing NMN in their late 20s to 30s as this is when NAD+ levels begin to decline. It's always best to consult with a healthcare professional before taking any new supplement, especially for pregnant and breastfeeding women, or if you have any health concerns.
Are there any dietary restrictions or considerations when taking NMN supplements?
  • At Genetic Labs Australia, our 100% pure NMN supplements are formulated with no gluten, no dairy, no GMO and are 100% vegan friendly. As with any supplement, if you have any dietary restrictions or health conditions, consult with a doctor.

Are there any supplements that shouldn’t be taken with Urolithin A? 

  • Urolithin A is considered safe and well-tolerated. Although there are no reported contraindications with other medications or supplements, always consult with your healthcare professional prior to starting any new supplement regimen. If you take prescription medication or have any health concerns, seeking professional advice from a medical professional is highly recommended. 


Where are your products shipped from?
  • All products are dispatched from our headquarters in Adelaide, South Australia.

Do you have a European distribution hub?

  • No, we handle all shipments exclusively from our Adelaide, South Australia location.

When can I expect my order to be dispatched?

  • Genetic Labs Australia strives to dispatch orders within 2-5 business days. Once dispatched, you'll receive delivery notifications via email. However, please note that certain factors beyond our control may affect delivery times.

Are there taxes applied to my order?

  • For international orders, you may be subject to import taxes, customs duties, and other fees levied by your destination country. Such charges are the recipient's responsibility. Genetic Labs Australia has no influence over these charges. All orders within Australia are inclusive of GST.

Do you hold all products on hand?

  • Absolutely. Every product listed on our website is available on hand in stock, ensuring swift delivery to our customers. From time to time, products do sell out and manufacturing may cause delays.

How much does international shipping cost? 

  • For orders over $200 AUD, we ship with DHL Express. For smaller orders under $200, we send with Express Parcel Post. For International orders over $300, DHL Express shipping is free. For orders less than $300, shipping is $20 AUD.

How long does shipping take to the US or Canada?

  • For deliveries to the US and Canada, our supplements dispatched via DHL Express typically arrive within 5-8 days. Please note, potential customs delays are outside of our control.

Is an account required to place an order on your site?

  • No, customers can easily check out as guests. Just provide the requisite details, and we'll handle your order seamlessly.

How secure are my payment details on your platform?

  • Your security is our top priority. We utilise premier payment gateway providers that are Verisign Secured and PCI Compliant. For added convenience, customers can use Paypal or their preferred credit card. Rest assured, your banking and card information are neither accessed nor stored by us during or after the payment process.

I'm encountering issues completing my order. How can I get assistance?

How safe are my personal details on your platform?

  • Your privacy is paramount. We employ stringent measures to protect your personal details and never share them with third parties. For more insights, please review our Privacy Policy.


Can I cancel my subscription?
  • Absolutely, we offer cancellations, but only after the second order of your subscription. Contact for assistance - or self manage your subscription via your account.

How do I manage my subscription?

  • Head to your email notification once you sign up. There, you will be able to change or manage your subscription, as well as add products. 

Order Tracking and Returns

How can I track my order?

  • Upon shipping your order, we'll promptly send an email containing a tracking number and a link to the courier’s tracking page. If, for any reason, you don't receive this information, please reach out to our customer service team.

What is your policy on exchanges or returns?

Exchanges are welcomed under the same terms as returns:

  • The item must have been purchased via our online store.
  • The supplements must be unused and remain in its original packaging with the foil still intact.
  • Exchange or return requests must be made within 30 days of delivery.

To initiate an exchange or return, please use the 'contact us' form on our website. A team member will get back to you promptly.

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