Frequently Asked Questions

Genetic Labs Australia

Delve in to understand more about the unique benefits, ingredients, and best practices of premium Australian Made longevity supplements. If you don't find the answers you're seeking, please don't hesitate to reach out.

FAQs

Product

How do I take NMN supplements?

Take 2 capsules daily for optimum results. Take NMN on an empty stomach.

What's the recommended daily dosage of NMN?

The dosage is 500mg. The serving size is 500mg or 2 capsules of 250mg. Take 2 capsules (500mg) per day on an empty stomach for best results.

Why Choose NMN Over NAD+ for Supplementation?

NMN PURE 15000+ provides a superior source of NMN to help boost NAD+ levels in the body. Unlike NAD+ itself, which is not absorbed by the body in oral supplementation, NMN is stable, well-absorbed, and supports a range of key health functions.
NMN is designed to support healthy ageing, energy production, DNA stability, and reproductive health, making it a trusted option for those looking to support their overall well-being.

When do I take Berberine supplements?

Take 2 Berberine capsules daily. Take them 30 minutes before eating either before breakfast or lunch.

What's the recommended daily dosage of Berberine?

The recommended serving size for Berberine is 1000mg. This serving size is 2 capsules, each containing 500mg of Berberine.

What effects will I gain from taking Berberine supplements?

Berberine supports healthy blood sugar levels, cardiovascular health, liver function, and immune system health. It also provides antioxidant support to help protect cells from free radical damage.

I purchased the Longevity Pack, when do I take all the supplements?

Take 2 Berberine, 2 NMN capsules & 2 Resveratrol. Take them 30 minutes before eating either before breakfast or lunch. It's best to take them 30 minutes before, or two hours after, eating to avoid competing with protein for absorption.

What is NMN?

NMN stands for nicotinamide mononucleotide. Nicotinamide mononucleotide (NMN) is a precursor to nicotinamide adenine dinucleotide (NAD+), a compound found in every cell in your body.

What are the benefits of taking NMN supplements?

NMN supplements support healthy ageing, energy production, DNA stability, and reproductive health by helping to maintain NAD+ levels in the body.

What will I feel from taking NMN supplements?

Individual experiences may vary. Some customers report feeling more energised and focused, but the key benefits of NMN are its role in supporting cellular health, energy production, and healthy ageing over time.

Is NMN safe to take?

NMN is considered safe to take as a supplement and has been studied in clinical trials. Always consult with a healthcare professional before taking any new supplement to make sure it's safe and appropriate for you.

Can NMN supplements interact with any medications I'm currently taking?

If you're taking any medications or have a medical condition, we recommend speaking with your healthcare provider before taking NMN.

Are there any side effects associated with taking NMN supplements?

It's best to consult with a healthcare professional prior to taking any new supplements and discuss potential side effects.

Is NMN the same as NAD+?

NMN is a precursor to NAD+ in the body, meaning that it is converted into NAD+ once it is ingested. NAD+ is a molecule that plays a key role in energy metabolism.

Can NMN supplements be taken by individuals of all ages?

NMN supplements may be suitable for individuals of all ages. Most of our customers start supplementing NMN in their late 20s to 30s as this is when NAD+ levels begin to decline.

Are there any dietary restrictions or considerations when taking NMN supplements?

At Genetic Labs Australia, our 100% pure NMN supplements are formulated with no gluten, no dairy, no GMO and are 100% vegan friendly. As with any supplement, if you have any dietary restrictions or health conditions, consult with a doctor.

Shipping

Where are your products shipped from?

All products are dispatched from our headquarters in Adelaide, South Australia.

Do you have a European distribution hub?

No, we handle all shipments exclusively from our Adelaide, South Australia location.

When can I expect my order to be dispatched?

Genetic Labs Australia strives to dispatch orders within 2 business days. Once dispatched, you'll receive delivery notifications via email. However, please note that certain factors beyond our control may affect delivery times.

Are there taxes applied to my order?

For international orders, you may be subject to import taxes, customs duties, and other fees levied by your destination country. Such charges are the recipient's responsibility. Genetic Labs Australia has no influence over these charges. All orders within Australia are inclusive of GST.

Do you hold all products on hand?

Absolutely. Every product listed on our website is available on hand in stock, ensuring swift delivery to our customers. From time to time, products do sell out and manufacturing may cause delays.

How much does international shipping cost?

For orders over $200 AUD, we ship with couriers including DHL Express or UPS. For smaller orders under $200, we send with Express Parcel Post. For International orders over $300, DHL Express shipping is free. For orders less than $300, shipping is $20 AUD.

How long does shipping take to the US or Canada?

For deliveries to the US and Canada, our supplements typically arrive within 5-8 days. Please note, potential customs delays are outside of our control.

Is an account required to place an order on your site?

No, customers can easily check out as guests. Just provide the requisite details, and we'll handle your order seamlessly.

How secure are my payment details on your platform?

Your security is our top priority. For added convenience, customers can use Paypal or their preferred credit card. Banking and card information are neither accessed nor stored by us during or after the payment process.

I'm encountering issues completing my order. How can I get assistance?

We're here to help. Kindly reach out to our customer care team at sales@geneticlabsaustralia.com.

How safe are my personal details on your platform?

Your privacy is paramount. We employ stringent measures to protect your personal details and never share them with third parties. For more insights, please review our Privacy Policy.

Subscriptions

Can I cancel my subscription?

Absolutely, you can cancel anytime. Simply self manage your subscription via your account.
Login with the email you used to sign up at: https://geneticlabsaustralia.com/a/loop_subscriptions/customer

How do I manage my subscription?

Head to your email notification once you sign up. There, you will be able to change or manage your subscription, as well as add products.

Account

How do I log into my account now?

We’ve simplified the process. Just enter your email at https://account.geneticlabsaustralia.com and we’ll send you a secure 6-digit code. No password needed.

What if I don’t get the code?

Check your spam or junk folder — it usually arrives within a few seconds. If it doesn’t, you can request a new one.

Can I use the Shop app to log in?

Yes! If you use the Shop app, you can choose to log in that way instead — quick and secure.

What can I do in my account?

You can track orders, manage subscriptions, update your details, reorder products, and check out faster — all with a simple, secure login: https://account.geneticlabsaustralia.com

Order Tracking and Returns

How can I track my order?

Upon shipping your order, we'll promptly send an email containing a tracking number and a link to the courier’s tracking page. If, for any reason, you don't receive this information, head to this link: https://geneticlabsaustralia.com/apps/track-my-order

What is your policy on exchanges or returns?

Exchanges are welcomed under the same terms as returns:

The item must have been purchased via our online store.
The supplements must be unused and remain in its original packaging with the anti-tamper lid still intact.
Exchange or return requests must be made within 30 days of delivery.

To initiate an exchange or return, please use the 'contact us' form on our website. A team member will get back to you promptly.

These statements have not been evaluated by the Therapeutic Goods Administration (TGA) or Food and Drug Administration (FDA). Our products are not intended to diagnose, treat, cure, or prevent any disease.