- All products are dispatched from our headquarters in Adelaide, South Australia.
Do you have a European distribution hub?
- No, we handle all shipments exclusively from our Adelaide, South Australia location.
When can I expect my order to be dispatched?
- Genetic Labs Australia strives to dispatch orders within 2 business days. Once dispatched, you'll receive delivery notifications via email. However, please note that certain factors beyond our control may affect delivery times.
Are there taxes applied to my order?
- For international orders, you may be subject to import taxes, customs duties, and other fees levied by your destination country. Such charges are the recipient's responsibility. Genetic Labs Australia has no influence over these charges. All orders within Australia are inclusive of GST.
Do you hold all products on hand?
- Absolutely. Every product listed on our website is available on hand in stock, ensuring swift delivery to our customers. From time to time, products do sell out and manufacturing may cause delays.
How much does international shipping cost?
- For orders over $200 AUD, we ship with couriers including DHL Express or UPS. For smaller orders under $200, we send with Express Parcel Post. For International orders over $300, DHL Express shipping is free. For orders less than $300, shipping is $20 AUD.
How long does shipping take to the US or Canada?
- For deliveries to the US and Canada, our supplements typically arrive within 5-8 days. Please note, potential customs delays are outside of our control.
Is an account required to place an order on your site?
- No, customers can easily check out as guests. Just provide the requisite details, and we'll handle your order seamlessly.
How secure are my payment details on your platform?
- Your security is our top priority. For added convenience, customers can use Paypal or their preferred credit card. Banking and card information are neither accessed nor stored by us during or after the payment process.
I'm encountering issues completing my order. How can I get assistance?
How safe are my personal details on your platform?
- Your privacy is paramount. We employ stringent measures to protect your personal details and never share them with third parties. For more insights, please review our Privacy Policy.
Subscriptions
Can I cancel my subscription?
How do I manage my subscription?
- Head to your email notification once you sign up. There, you will be able to change or manage your subscription, as well as add products.
Order Tracking and Returns
How can I track my order?
- Upon shipping your order, we'll promptly send an email containing a tracking number and a link to the courier’s tracking page. If, for any reason, you don't receive this information, please reach out to our customer service team.
What is your policy on exchanges or returns?
Exchanges are welcomed under the same terms as returns:
- The item must have been purchased via our online store.
- The supplements must be unused and remain in its original packaging with the foil still intact.
- Exchange or return requests must be made within 30 days of delivery.
To initiate an exchange or return, please use the 'contact us' form on our website. A team member will get back to you promptly.
These statements have not been evaluated by the Therapeutic Goods Administration (TGA) or Food and Drug Administration (FDA). Our products are not intended to diagnose, treat, cure, or prevent any disease.
