Return & Refund policy

30-DAY RETURNS & REFUND POLICY

If you wish to return an unused, unopened item for a refund, please notify us within 30 days of delivery by emailing sales@geneticlabsaustralia.com. For defective products, kindly attach a photograph of the damaged item. We will promptly dispatch a replacement at no extra cost. Should you mistakenly order an incorrect product and wish for an exchange, the return shipping costs will be borne by you.

Conditions for Returns & Refunds:

• Return Address: Genetic Labs Australia, 2/11 Creswell Rd, Largs North SA 5016, Australia.
• The supplements must remain unopened and in perfect condition.
• Upon receipt of the returned product, we will process the refund to the card used during purchase.

RETURN PROCEDURE: To initiate a return, please contact us at sales@geneticlabsaustralia.com. Upon approval, we will provide you with a return shipping label and detailed return instructions. Unsolicited returns will not be entertained.

PRODUCT ISSUES: Should you encounter any issues with your order, such as receiving damaged, defective, or incorrect items, contact us immediately. This allows us to address the matter promptly.

EXCHANGES: Exchanges are limited to damaged products. To facilitate an exchange, contact us at sales@geneticlabsaustralia.com.

RESTOCKING FEE: A restocking fee of $19 applies for returned items, excluding those identified as faulty.

REFUNDS: After inspecting your returned item, we will inform you about the status of your refund. If approved, the refund will be credited to your original payment method. Please note that processing times for refunds may vary depending on your bank or credit card provider.

REFUND TIMELINE: Though we initiate refunds immediately upon receipt of returned goods, it typically takes 5-7 working days for banks to process the transaction and credit it to your account.

Delayed or Missing Refunds: If you’re awaiting a refund and it seems delayed, first verify with your bank. Transaction processing times can differ amongst banks. Should the refund remain elusive, contact us at sales@geneticlabsaustralia.com.

CONTACT:

• Address: Genetic Labs Australia, 2/11 Creswell Rd, Largs North SA 5016, Australia.
• Phone: +61466589436
• Email: sales@geneticlabsaustralia.com